24-Hour Cancellation Policy

We request that if you must cancel an appointment, You do so at least 24 hours before your scheduled appointment. If we are unable to fill your appointment, we will charge up to the full amount of the service.

Please understand why we need to enforce this policy. When you cancel last minute, We can’t fill the time slot and our estheticians do not get paid.

We are a small business and appreciate your understanding and support.

Charges will be applied against credit cards or gift certificates /series on file.

Appointment Reminders

While it is your responsibility to remember your appointment, Alluna Skin Care makes a good faith effort to do email and text reminders to each guest the day before their appointment. Please hit C to confirm these appointments when you receive the notification.

Arrive Early for Your Appointment

We request that guests arrive 10-15 minutes before their scheduled treatments. This allows time for new clients to complete intake questionnaires and ensures you’re relaxed and ready for your treatment. Most days, the spa is fully booked. We make every attempt to get all patrons into their treatments on-time that the guests coming after them may enjoy their treatment on-time.

Late Arrivals

If there is an appointment scheduled after yours, your treatment will be shortened by the equivalent amount of time you were late. If there is not sufficient time to conduct your treatment properly, your appointment will be deemed cancelled. In either case, you will be charged for full amount of the service.

Wait List

If the spa is fully booked on a day that you wish to visit, please ask to be placed on our wait list so that we may call you should an appointment become available.

Spa Etiquette

Please be considerate of those receiving treatments and in waiting area. Turn mobile phones to silent mode while visiting our facility. If you must take a call, please do it outside as not to disturb other guests.

Children

We cannot allow children in the treatment rooms, or alone in the reception area. Please arrange for a sitter before your treatment.

(P.S. Our team members have kids. We love kids. It’s a danger to leave them alone, or to have them in the rooms while you are having a treatment)

Refunds

We do not give refunds for gift cards or services. Products may be returned within two weeks for a credit on your account.

Groupon or LivingSocial Deals

Gift Cards

Please make every attempt to use your Groupon or voucher before it expires.

We only accept Groupons for first time clients.

You may use your unused expired voucher toward any full-priced service in the spa. You may not use your voucher towards product purchases.

Please see our cancellation policy

We do not give refunds on Groupon or deals. Please contact Groupon directly, as they are the ones that received your payment.

You can use gift cards towards all regularly-priced products and services at either of our spa locations in Hanover and Canton. Card must be presented in print or on phone when redeeming in the spa. This card is treated as cash. We do not give refunds on gift cards, but they can be transferred. Please note, Gift cards cannot be used to pay for monthly specials or deeply discounted services. 24 hour cancellation policy applies.

Please keep your Gift Card in a safe place, or in your email. The staff at Alluna does not have access to look for proof of purchase, and we cannot redeem Gift Cards purchased in store without the actual Card. Cards purchased in store are treated as cash. We cannot look up a lost Gift Card.